Last Updated: October 2026

At KKIAN, we carefully check our products before dispatch to ensure that they reach you in good condition.

Since our products are books and related merchandise, we do not accept general returns. However, if you receive a product that is damaged during delivery, you may be eligible for an exchange.

Damaged Product

An exchange is available only if the product is received damaged.

Examples may include:

Damaged or torn book pages
Significantly damaged cover
Product damaged during shipping
Wrong or visibly damaged product received

Normal wear, minor packaging marks, or damage caused after delivery may not qualify for an exchange.

No General Returns

We do not offer returns simply because you have changed your mind, ordered the wrong product, or no longer wish to keep the product.

Products that are received in good condition are not eligible for return or exchange.

How to Request an Exchange

If your order arrives damaged, please contact us at kkianuniverse@gmail.com with:

Your order number
Name used while placing the order
Description of the damage
Clear photographs of the damaged product
Photographs/videos of the packaging, if applicable

Our team will review the request and determine whether the product qualifies for an exchange.

Exchange Approval

Once the damage is verified and the request is approved, we will provide the next steps for the exchange.

The replacement will be subject to product availability.

Important Note

Customers are requested to inspect the product shortly after delivery and report any damage as soon as possible.

Requests submitted without sufficient information or evidence of damage may require additional verification.

Contact Us

For exchange-related queries:

Email: kkianuniverse@gmail.com